Frequently Asked Questions

We’re here to help you get better and get better medical information, so take a look through the questions that our patients ask us the most.

With a valid Medicare or DVA card, There is NO out of pocket expence for home visits fees may apply at our clinics depending on the procedure and is at the Drs discretion.

If you do not have a Medicare card or are from overseas a fee will be charged for the appointment. Speak to a member of our call centre team to confirm the fees.

Our Clinic are in South Lake, our Home Doctors Service currently see patients from South Lake to Dawesville & Cannington to Pinjarra and surrounding suburbs with more areas being added soon!

Our Doctors will get to you as soon as possible! We aim to see our patients within approx 3 hours. You will receive a text message when the doctor is on the way. After appointment is booked and sent to the doctor it is at the doctors discretion who is seen first based on triage and location. If you are concerned about your condition and would like to check the approximate time of your Doctor’s arrival, you can call us at anytime on 1800 BETTER.

You can call for a Doctor from 6pm weeknights, from Mid Day Saturdays and 24 hours on Sundays and Public Holidays.

Please dial 000 and request an ambulance. We are not an emergency service.

If the patient's condition changes or you are concerned about their immediate health or welfare, please call us back on 1800 BETTER.

If you believe their condition has become an emergency, dial 000.

After our Doctor sees you, we will send a letter to your GP about your visit to ensure that you continue to get the best of care (you may request for us not to contact your regular GP if you wish).

If you are referred to the Emergency Department or to an ambulance service, our Doctors will provide a letter explaining your health issue.

You can call us back any time on 1800 BETTER to cancel or discuss your situation further.

If you have lost your Medicare card, you can check your eligibility electronically on your My Gov account or Medicare App. However, if we are unable to confirm your Medicare number you will have to pay for your visit and claim your money back from Medicare or your Health insurance provider

The Get Better operator will ask you a few questions on the telephone when booking you appointment including;

  • The patient’s full name and date of birth
  • The patient’s Medicare or DVA card
  • The patient’s street address
  • The patient's illness
  • Any known allergies the patient may have
  • The patient's email address
  • The name of the patient's regular doctor or surgery they attend
  • Have you been in contact with COVID 19 or travelled recently
View our Patient Consent Form.

We would very much appreciate it if you could please;

  • Lock away any pets
  • Turn on all outside lights
  • Have your Medicare or DVA card ready
  • Have any medical information ready such as medication lists, allergies and your medical history
  • Our Doctors may ask you to turn down any loud music or TV on arrival to the premises
  • Take a covid test if you have not done so recently.

Our Doctors have full prescribing capabilities for any urgent medication you require. You are required to see your usual GP for any repeat or regular prescriptions.

If your medical condition means you will require time off work or need time off to care for someone, our doctor can provide a Medical Certificate. Appointment requests solely for the purpose of a Medical Certificate, however, will be referred back to your usual GP, Local Pharmacy or Telehealth service.

Yes. If you have trouble communicating with our doctors then we can organise a telephone interpreter to help. Please advise us when booking your visit if this will be required as we may need to book a longer appointment with you.

We have an operator managing and message service available 24 hours a day 7 days a week, you are welcome to phone us for further advice if required. Our Doctors will also leave written advice during your consultation if required.

One of our friendly Get Better Doctors will enter your premises with or without a driver.

Our drivers act as both administration and are there for the safety of our doctors. Please advise us if you wish to have your consultation done in private.

All of our Doctors are registered with the Australian Health Professionals Registration Agency (APHRA) and have the required practicing insurance. All members of our staff have undergone appropriate training and pre-employment checks to ensure that you have the best care.

For training purposes, you may have more than one Doctor turn up to your visit.

You can go to the pathology service of your choice; your regular GP can contact the pathology service you choose to obtain results on your behalf.

Your pathology results will be copied directly to your usual GP. We also check results daily and follow up with any urgent issues.

Our Doctors, drivers and all of our administration staff adhere to our strict confidentiality policy.

All of our medical notes and your personal information are kept in a computer system that is compliant with the Privacy Act (1998). View our Privacy Policy.

Your pathology results will be copied directly to your usual GP. We also check results daily and follow up with any urgent issues.

We continually strive to provide you and your GP with the very best after hours care and we value all patient concerns, suggestions and feedback. We constantly review and audit our systems and processes to make sure that we provide the very best service. We would love to hear about your experiences.

For both positive feedback and complaints, please email and we will respond to you as soon as possible.

If you have made a complaint and are not satisfied with our response you are entitled to make a formal complaint to the Australian Health Practitioner Regulation Agency (AHPRA) via their website.

We run a ZERO TOLERANCE policy to violence and abuse of any kind to any member of our staff. Police will be called and criminal action taken if there is any threat to a member of staff.